Termination of your Hotchilli services – you need to act now

Please read this letter – you will need to take action now to arrange replacement of your Hotchilli services to ensure continuity of service.

Dear Customer,

At Hotchilli, we have always strived to bring our customers the best range of product and service offerings whilst endeavouring to provide value and the quality of service customers expect to receive. Part of ensuring we are able to provide this value involves comparing our service offerings and pricing against other service providers.

Following our most recent review, the results have unfortunately shown we have fallen behind our competitors. This has resulted in an in-depth look at our costs, service pricing and the investment required to maintain and indeed enhance the high level of customer service and range of offerings we believe our customers are looking for.

It is only following this most recent review that we have arrived at the very difficult decision to inform our customers of our intention to discontinue the services we provide.

We are therefore sorry to notify you that we will discontinue the services we provide you on 19/05/18.

We will of course be happy to assist you migrate any services you take from us to another service provider where possible. We deeply regret notifying you of these intentions and would like to thank you sincerely for your custom.

Yours faithfully

Stephen Rees
Services Director